Refund and Returns Policy

1. General Policy

At runninglife, we are committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns or exchanges must be submitted within 30 calendar days of the delivery date.

2.2 Condition of Items

Returned items must be:

• Unused, unworn, and in their original condition.
• In the original packaging, including any tags, labels, and accessories.
• Accompanied by the original receipt or order confirmation.

2.3 Non‑returnable Items

The following products cannot be returned or exchanged:

• Personalized or custom‑made items.
• Final‑sale merchandise marked as “clearance” or “final sale”.
• Items that have been altered, washed, or damaged after delivery.

3. Return Process

3.1 Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1 (405) 394-8535. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Shipping the Return

Once your request is approved, we will provide a prepaid shipping label for returns within the United States. For international returns, you are responsible for the return shipping costs unless the return is due to a defect or error on our part.

3.3 Inspection and Refund

After we receive and inspect the returned item, we will notify you of the approval status. Refunds will be issued to the original payment method within 7‑10 business days. Shipping charges are non‑refundable unless the return is a result of our error.

4. Exchanges

If you wish to exchange an item for a different size, color, or style, follow the same return procedure. Once the original item is received and approved, we will ship the replacement at no additional cost for U.S. customers. International exchange shipping fees are the responsibility of the customer.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or full refund, including any applicable shipping costs, at no charge to you.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the package upon delivery and report any issues promptly.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

All refunds and returns are subject to these policy terms. runninglife reserves the right to modify this policy at any time without prior notice. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have any questions regarding this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (405) 394-8535
• Address: 7795 North Cedar Avenue, Oklahoma City, Oklahoma 73195, United States